Exchanges and returns


Deadline: 15 days from receipt of the order.

Returns: Send us an e-mail to comansi@comansi.com stating:

  • Order number.
  • Product(s) to be returned.
  • Reason for the return (this information is very helpful to improve our service and product photo)

Once we receive the e-mail, we will notify the shipping service to pass by to pick up the package:

Requirements:
  • No returns will be accepted without their original packaging or the original product label.
  • The returns must be addressed to: COMANSI, S.L., C Murcia, 50 08830 Sant Boi de Llobregat (Barcelona) Spain
  • Unless you indicate otherwise, we will pick the returned item up at the same address at which it was delivered.  

Reimbursement:

  • You will receive the amount of the return by the same payment method used in the purchase in an estimated time period of 10-15 days from the receipt of the product at our warehouse.
  • The shipping fees for the return will be deducted from the amount to be reimbursed in accordance with the rates published in the section Shipments of Comansi (www.comansi.com) except in the following cases when the shipment will be free of charge:
    • If the shipment of the initial order was free of charge.
    • If the return is due to a product defect or mistake in the order sent.

If you have questions or if an incident occurs, write to us.