Exchanges and returns

Deadline: 15 days from receipt of the order.

Returns: Send us an e-mail to stating:

  • Order number.
  • Product(s) to be returned.
  • Reason for the return (this information is very helpful to improve our service and product photo)

Once we receive the e-mail, we will notify the shipping service to pass by to pick up the package:

  • No returns will be accepted without their original packaging or the original product label.
  • The returns must be addressed to: COMANSI, S.L., C Murcia, 50 08830 Sant Boi de Llobregat (Barcelona) Spain
  • Unless you indicate otherwise, we will pick the returned item up at the same address at which it was delivered.  


  • You will receive the amount of the return by the same payment method used in the purchase in an estimated time period of 10-15 days from the receipt of the product at our warehouse.
  • The shipping fees for the return will be deducted from the amount to be reimbursed in accordance with the rates published in the section Shipments of Comansi ( except in the following cases when the shipment will be free of charge:
    • If the shipment of the initial order was free of charge.
    • If the return is due to a product defect or mistake in the order sent.

If you have questions or if an incident occurs, write to us.